Your comments and reviews are important to us and we will be happy to receive your feedback regarding the provision of personal medical services. We would also welcome any comments on things you appreciate about us. You can leave your comments on the NHS website or in the suggestion box in the patient waiting room. We also invite you to tell us about your care, good or bad, to help improve our service to you and others. Please visit www.iwantgreatcare.org or ask at reception for a copy of the survey.
We have an in-house complaints procedure should you feel the need to complain about any of our services. Complaints in the first instance should be addressed to the Practice Manager who will ensure appropriate steps are taken to deal with the matter as quickly as possible.
Dunsville Medical Centre,
126-128 High Street,
This is completely confidential so please feel free to speak your mind.
Please do not use social media sites such as Facebook, Twitter etc, to add derogatory comments regarding the Practice as this may be seen as a breach of our Zero Tolerance Policy and could lead to you being removed from our practice list. If you have any comments or complaints, please put them in writing to the practice Manager.
If you do have cause for complaint and you feel it has not been dealt with in a satisfactory manner you can contact:
Central Contact Centre
PO Box 16738h
Tel: 0300 311 2233