Our Practice staff are here to help you. Our aim is to be as polite and helpful as possible to all patients. If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the manager, who will be happy to address your concerns.
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Please do not use social media sites such as Facebook, Twitter etc, to add derogatory comments regarding the Practice as this may be seen as a breach of our Zero Tolerance Policy and could lead to you being removed from our practice list. If you have any comments or complaints, please put them in writing to the Practice Manager.