Appointments can be booked at Reception or by telephone during the opening hours.
Consultation times are:
|Monday||8.30 to 12.00||2.00 to 5.00|
|Tuesday||8.30 to 13.00||2.00 to 5.00|
|Wednesday||8.30 to 11.30||2.00 to 5.00|
|Thursday||8.30 to 11.30||2.30 to 5.00|
|Friday||8.30 to 10.30||2.00 to 5.00|
When you contact the surgery to book an appointment you will be offered the first available appointment which can be booked up to 4 weeks ahead. The receptionist will ask you for a very brief description of your problem to book you with the appropriate health care professional.
The practice has a 2-line telephone system to access reception. Two reception staff continually man these 2 lines between 8 am and 6 pm. When the telephones are switched over from the night service at 8 am the lines are extremely busy, therefore please be patient when trying to get through. If you do not want to book an appointment and your call can wait until later in the day, it would be advisable to call after 11 am.
If you have a routine query or would like to request medication etc., without needing to see a healthcare professional, you can ask the receptionist to relay your message to the on-call team. These messages are picked up daily; you may be asked by the receptionist to ring back or the practice may contact you once your query has been reviewed.
A triage service operates between 8.30 am and 11.00 am each day for urgent problems. Please try to call us as early as possible in the morning. You will be offered a telephone consultation with a healthcare professional the same day. Patients who call after 11.00 am with an urgent problem, will be asked to call back the following morning or signposted to alternative medical services; otherwise we will aim to deal with your problem within 24 hours.
Home visit requests, whenever possible, should be made before 10.00 am. Please call only if the patient is too ill or disabled to attend the surgery.
Practice Nurse/Healthcare Assistant appointments
Practice nurse/Healthcare Assistant appointments can be pre-booked up to 4-weeks in advance. The receptionist will ask you for a reason for the appointment with the nurse in order to be able to allow the appropriate length of time for the procedure.
Extended Access – Appointments outside of practice hours
Extra appointments are being provided in the evening and at weekends across Doncaster. The service is an extension of the GP practice and offers routine and same day appointments with a range of clinicians including GPs, Nurses and other Healthcare Professionals.
With your consent, the clinicians will be able to access your healthcare record to ensure they can offer the right treatment for you, and prescribe medication or refer you for further treatment if necessary.
These appointments are run by Primary Care Doncaster Limited and are offered from the following locations:
- The Lakeside Practice, Askern, DN6 0HZ
- Tickhill and Colliery Medical Practice, Tickhill, DN11 9NA
- Conisbrough Group Practice, Conisbrough, DN12 3JW
- Thorne Moor Medical Practice, Thorne, DN8 4BQ
- Same Day Health Centre, Town Centre, DN1 2DJ
Routine prebookable appointments are available Monday to Friday 7 am to 8 am and 6.30 pm to 8 pm. Saturday appointments are 9 am to 12.00 pm. Our reception staff can book you an appointment out of practice hours at any of the above locations.
Same day appointments are available 8 am to 8 pm.
Waiting / delays during consultations
We appreciate how frustrating it can be when delayed for a scheduled appointment. There are sometimes unavoidable situations which have an impact. For example, a diagnosis made during the consultation which may need further explanation or an emergency situation which is identified when examining a patient.
We will do our best to minimise delays, but please help us by considering the following when making an appointment.
One appointment is for one patient
Patients who have a few items to discuss should request a longer appointment time when booking, otherwise the doctor may ask the patient to book a further appointment.
Practice DNA policy
Appointments which are made and not kept or cancelled incur cost to doctors, nurses and administration staff in terms of time and also deny other patients of the opportunity to be seen. Due to the number of patients failing to attend for their pre-booked appointments, the practice will enforce the following policy.
If you fail to attend an appointment without informing us we will write to you, then if you fail to attend for a further appointment we shall write to you for a second time advising that if you fail to attend any future pre-booked appointment you may be removed from the practice list.